Privacy Policy

Redeemly (“Redeemly,” “we,” “our,” or “us”) is a nonprofit ministry organization committed to protecting your privacy and handling your information with care and integrity. This Privacy Policy explains how we collect, use, and protect information when you use our website and services (the “Platform”).

By using Redeemly, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

• Account details (email, authentication identifiers)
• Profile details you choose to share (display name, avatar, bio, optional testimony)
• Community content (posts, comments, reactions, messages if enabled)
• Saved verses and bookmarked resources
• Reports you submit and related communications

You are not required to provide sensitive personal details to participate beyond what is necessary to create an account and use core features.

1.2 Automatically Collected Information

We may collect limited technical information:

• IP address and approximate location (city/state-level)
• Device and browser information
• Log and usage data (pages visited, actions taken)

This information helps with security, performance, and platform improvement.

2. How We Use Your Information

We use information to:

• Provide and operate the Platform
• Authenticate users and prevent abuse
• Enable community features (posts, comments, groups, saved items)
• Moderate content and enforce guidelines
• Respond to requests and support inquiries
• Improve functionality and safety

We do not sell your personal information.

3. Nonprofit Ministry Note

Redeemly operates as a nonprofit ministry. Donations (if enabled) may be processed by third-party payment providers. We may store donation-related metadata as required for accounting and compliance, but we do not store full payment card details on our servers.

4. Community Visibility & User Choices

Redeemly is a community platform. Depending on your settings, the following may be visible to other logged-in users:

• Display name and avatar
• Profile content you choose to share
• Posts, comments, and group participation

We encourage you to avoid sharing private information you would not want others to see. You can adjust privacy settings in your account.

5. Sensitive Topics Disclaimer

Redeemly may host discussions involving sensitive life experiences. Participation is voluntary. Redeemly is not a licensed counseling provider and does not provide medical, mental-health, or legal advice.

If you are in immediate danger, contact local emergency services.

6. Content Moderation & Safety

We use moderation tools to protect the community. We may review and remove content, restrict visibility, or suspend/terminate accounts that violate our guidelines or Terms.

Users can report content and block other users.

7. Sharing of Information

We may share information only as necessary:

• With service providers (hosting, database, authentication, analytics, email)
• For safety and abuse prevention
• If required by law, legal process, or to protect rights and safety
• With your consent

We do not share personal information for advertising sale purposes.

8. Data Retention

We retain information as long as needed to:

• Provide the Platform
• Maintain security and audit logs
• Comply with legal and nonprofit accounting obligations (if donations are enabled)

You may request account deletion. Some information may be retained where legally required or for legitimate safety reasons (e.g., moderation logs).

9. Security

We use reasonable safeguards, including secure authentication, access controls, and encrypted connections. No method of transmission or storage is fully secure, but we work to protect your data.

10. Children’s Privacy

Redeemly is not intended for children under 13. We do not knowingly collect information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated date and may provide in-platform notice for significant changes.

12. Jurisdiction

Redeemly is organized and operated as a nonprofit ministry based in the State of Tennessee. Our data practices are designed to comply with applicable U.S. federal and Tennessee state laws.

13. Contact Us

Questions about privacy can be sent to:

Email: privacy@redeemly.org
Redeemly (Nonprofit Ministry)